What You'll Be Doing
Answer propane product and service questions for potential and current customers both in person and by telephone.
Arrange propane delivery dates and service appointments.
Set up and maintain customer records, including setting up new accounts.Conduct credit checks.
Review customer applications.
Prepare gas checks and other forms for use by Delivery Drivers and Service Technicians.
Take customer orders.
Process customer payments, including cash, checks, and credit card transactions.
Assist in the collections process for delinquent accounts.
Assist in the maintenance of required records for the business. (This includes employment records, service records, tax records, DOT records, and other records necessary for the operation of a propane distribution and tank leasing business).
Why You'll Enjoy It
You’ll be the face of your company to your customers. And at the end of the day, you’ll know you made a difference for them.
Requirements
More than any other position, the customer service representative requires excellent people and communications skills, and a desire to leave customers with a positive feeling about their experience.
Why Propane Customer Service Rep Is an Awesome Job
Propane Customer Service Reps are the friendly, reliable voices that keep everything running behind the scenes—and that’s what makes the job awesome.
From scheduling deliveries to answering questions, you’re the critical link between customers and the team in the field. You help people stay safe and comfortable, and they remember you for it.
Every conversation is a chance to make a difference. You help customers choose an energy source that reduces strain on power grids and supports lower-emission solutions for homes and businesses. By guiding people toward efficient, off-grid energy options, you’re helping create practical environmental progress across your community.
It’s fast-paced, meaningful work with great pay, strong team support, and a clear path to grow. If you’re organized, people-focused, and like being where it all comes together—this is an awesome role that truly matters.